WORKSHOP REFUND POLICY

All workshop tickets purchased are non-refundable unless required by law. Therefore refunds will not be provided for reasons including, but not limited to:

• I’ve changed my mind
• I can no longer attend
• my friend can’t come so I’d like to cancel
• my friend booked for me and I didn’t know (i.e. double booking)
• I’m sick/my car broke down/it’s too hot and I don’t want to go out
• I made a mistake and booked the wrong workshop

If Wise Old Owl is unable to deliver the workshop for which a ticket is purchased, or if attendance is affected by lockdown due to COVID-19, you will be provided a full refund.

Tickets are fully transferable to another attendee.

Intellectual and Artistic Copyright on Workshops

• Techniques and product designs taught during paid workshops are for personal use or development only and are not to be replicated or re-taught for financial gain without the written permission of the instructor.

Goods found to have manufacturing defects will be replaced at no charge, return postage costs excluded. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Wise Old Owl within five (5) days of the receipt of the order. A copy of the relevant invoice must accompany returned items. All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed. The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Wise Old Owl can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD will be refused. Please note the PayPal returns refund policy as this may affect you. We do not accept returns on 'change of mind'. For good that are under warranty, the items must be returned to us within 14 days of a claim. We cannot be responsible for goods that are returned to us outside of the warranty period. Any discrepancy between goods ordered and goods received should be reported to us immediately. This will ensure prompt corrective action on our part.

If you have any questions about the return of your item, please email admin@woocraft.com.au or call Rachel-ann on 0419 309 969. Be sure to include your order number and e-mail address with any correspondence.

Returns Mailing Address:

14 Navarre Row, Greenfields WA 6210

Email Address for all enquiries: admin@woocraft.com.au